Complaints | Abham Finance

At Abham Finance, we are committed to continuous improvement in our products and services. Your input is valuable to us, whether it’s a suggestion, compliment, or complaint. Please feel free to reach out:

📧 Email: admin@abhamfinance.com.au
📞 Phone: 0411724624

When providing feedback or making a complaint, kindly include the following details in your email:

Your Details:

Name
Residential Address
Email
Phone Number

Description:

Details of your feedback or complaint
The outcome you are seeking
Supporting documents (if any)

Complaints: We strive to resolve your complaint as swiftly as possible. Upon receiving your complaint, we will promptly acknowledge it, usually within one business day. We will keep you informed with regular progress updates.

Our aim is to resolve your complaint as soon as possible, within 30 days, or within 21 days for credit-related complaints involving default notices, hardship notices, or requests to postpone enforcement proceedings. If additional time is required for investigation, we will inform you accordingly.

If the resolution takes longer than 5 business days, relates to hardship, or you request a written response, we will provide a written response.

If you are not satisfied with our response, you have the option to request a review of the response.

Unresolved Matters: If your issue cannot be resolved or you are unsatisfied with our decision, you may contact the Australian Financial Complaints Authority (AFCA) via:

🌐 Website: afca.org.au
📧 Email: info@afca.org.au
📞 Telephone: 1800 931 678 (free call) 📬 In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001

AFCA is an external dispute resolution scheme that addresses financial complaints from consumers. It provides fair and independent resolution, free to consumers.

Accessibility:

If you do not speak English, you can call us and request an interpreter.
If you have vision impairment or mobility issues using smart devices, please call us. A large print version of this document is available.
If you are deaf or have difficulty with phone calls, you can reach us through the National Relay Service (NRS):

📞 Call: 1800 555 660
🌐 Website: communications.gov.au/accesshub/nrs

You may authorise a representative (e.g. financial counsellor, lawyer, family member, or friend) to lodge a complaint on your behalf.

This document is available in hard copy upon request.

Privacy Statement: We handle personal information in accordance with our Privacy Notice and Privacy Policy. Information collected through this form will be used to respond to your feedback